Step 1: Add the Team's username and password to log in.
Step 2: Click on the Phone Icon to open it.
Step 3: To dial out, enter a number and click on the call button, or press Enter on your keyboard to initiate the call.
Step 4: Use the following controls within the call.
4.1: The use of the dial pad for IVR options.
4.2: Adding the caller to a conference, as well as muting participants in the conference.
4.3: The ability to Check the device settings.
4.4: Placing the caller on Hold.
4.5: Transferring a call, Attended or unattended transfer. (With an unattended transfer,
you have the ability to enable a callback if the recipient does not answer.
4.6: Checking the call health.
4.7: Adding subtitles to a call.
4.8: Placing the call on mute.
Step 5: View the call in the call history or redial the contact from the history.
5.1: Create a callback, add a contact to speed dial or blocking the contact from the
Step 6: Create a contact list from the history list from the contacts tab.
Step 7: View voicemails created under the voicemail tab.
Step 8: Update personal statuses to show availability for calls.