This is for customers who cannot port their number and would like to forward their number to another DID.

The Telkom Account Holder must do the following:

 

Step 1: Send the below letter on your company letterhead to Telkom

 

To: Telkom Pty (Ltd)              

(Insert Date)

(Insert Account Number)

 

To Whom It May Concern

 

I (Insert Director’s name and designation) hereby request that the forward call facility be activated on the following Telkom analogue line (Insert Number).

 

Kind Regards,

________________________________

(Insert Directors Name)

(Insert Designation)

(Insert contact number)

 

Step 2: Once Telkom confirms that the forward call feature is active, do the following:

2.1: Pick up your Telkom handset

2.2: Dial *21*[The Number Euphoria has allocated to you]#

2.3: An automated voice will confirm that call forwarding is active. 

 

Note: To cancel call forwarding, dial *21# and listen to the voice prompts.

Important things to remember:

1. The process has to be completed on a Customers Telkom phone

2. Number from Telkom needs to point to a Geographical Euphoria number - No 087 numbers

3. Ensure Call Diverting/Forwarding is activated on the Telkom account. Call Telkom Business on 10217 to confirm this.