This is for customers who cannot port their number and would like to forward their number to another DID.

The Telkom Account Holder must do the following:

 

  1. Send the below letter on your company letterhead to Telkom

    To: Telkom Pty (Ltd)              
    (Insert Date)
    (Insert Account Number)

    To Whom It May Concern

    I (Insert Director’s name and designation) hereby request that the forward call facility be activated on the following Telkom analogue line (Insert Number). 

    Kind Regards,

    ________________________________

    (Insert Directors Name)
    (Insert Designation)

    (Insert contact number)
  2. Once Telkom confirms that the forward call feature is active, do the following:
    1. Pick up your Telkom handset
    2. Dial *21*[The Number Euphoria has allocated to you]
    3. An automated voice will confirm that call forwarding is active. 
      Note: To cancel call forwarding, dial *21# and listen to the voice prompts.


  1. Important things to remember:
  2. The process has to be completed on a Customers Telkom phone
  3. Number from Telkom needs to point to a Geographical Euphoria number - No 087 numbers
  4. Ensure Call Diverting/Forwarding is activated on the Telkom account. Call Telkom Business on 10217 to confirm this.