Step 1: Go to the TMS URL: https://tms.euphoria.co.za/  

Step 2: Choose an extension account.

Step 3: Click on the Agent menu item.

Step 4: Click on the Agent Workspace sub-menu item.

Step 5: Log Into the Agent Workspace.

Step 6: Click on the down arrow next to the pause button.

Step 7: Choose the pause that best suits your reason for stepping away. 

Step 8: When returning to your computer, click the” Unpause” button” to resume work.