Update Date: August 2023

Created By: Marizane Brummer


Unattended Transfer

1. Answer the call.

2. Select Transfer on the phone. (This puts the caller on hold.)

3. Dial the extension you wish to transfer to.

 

4. Select the Transfer Now option.

 
Attended Transfer

1. Answer the call.

2. Push Transfer on the phone. (This puts the caller on hold.)

3. Dial the extension you wish to transfer.

4. Select Call Before Transfer.

5. Speak to the person you wish to transfer. If they are available, select the right-mark option to transfer. If they do not have availability, end the call with them and let the person know who wanted to speak to them.