Update Date: May 2023
Created By: Marizane Brummer
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the Analytics menu item.
4. Click on the Inbound Analytics sub-menu item.
5. Add the Date Range and click Display. (When a particular day is chosen, a specific time can be added as well.)
6. When Selecting a Route, Huntlist, IVR or Queue Name, you will be redirected to the Inound Analytics Page.
OR
7. Click on the Open Call Logs button.
8. Change the search options on the Inbound Call Logs page to see information on a specified date and the Filter by option.
9. Click the Play icon next to any of the calls to listen to the recording.
10. Click the “+” in front of a call to open the call path.
