Step 1: Go to the TMS URL: https://tms.euphoria.co.za/ 

Step 2: Choose the correct account

Step 3: Click on the Analytics menu item.

Step 4: Click on the Inbound Analytics sub-menu item.

Step 5: Add the date range and click display. (When a particular day is chosen, a specific time can be added as well.)

Step 6: Click on any of the dates or numbers that highlight blue when you hover over them to get an analysis on that specific Inbound call log.  Or click on the  “Open Call Logs” button.

Step 7:  Change the search options on the Inbound Call Logs page to see information on a specified date and the “Filter by” option.

Step 8: Click the Play button next to any of the calls to listen to the recording. 

Step 9: Click the + in front of a call to open the call path.