How to use the Queue Analytics to trace Inbound/Outbound calls. : Support Portal

How to use the Queue Analytics to trace Inbound/Outbound calls. Print

Modified on: Fri, 20 Aug, 2021 at 3:31 PM

Step 2: Choose the correct account

Step 3: Click on the Analytics menu.

Step 4: Click on the Queue Analytics Sub-menu.

Step 5: Select the queue that the call was received from or made via.

Step 6: Select the number under 'Total Calls'.

Step 7: From here, you may search for the call you would like to view via the 'Search' field.

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