Step 3: Click on the Analytics menu item.
Step 4: Click on the Agent Analytics sub-menu item.
Step 5: Add the date range and click on display. (When a particular day is chosen, a specific time can be added as well.)
Step 6: Click on the agent whose analytics you want to view.
Step 7: Add the date range and click on display.
Step 8: Click on any of the dates or numbers that highlight blue when you hover over them to get an analysis of that specific detail.