Step 1: Go to the TMS URL: https://tms.euphoria.co.za/ 

Step 2: Choose the correct account

Step 3: Click on the Analytics menu item.

Step 4: Click on the Agent Analytics sub-menu item.

Step 5: Add the date range and click on display. (When a particular day is chosen, a specific time can be added as well.)

Step 6: Click on the agent whose analytics you want to view. 

Step 7: Add the date range and click on display.

Step 8: Click on any of the dates or numbers that highlight blue when you hover over them to get an analysis of that specific detail.