1. Go to the TMS URL: https://tms.euphoria.co.za/ 
  2. Choose the correct account
  3. Click on the Analytics menu item.
  4. Click on the Agent Analytics sub-menu item.
  5. Add the date range and click on display. (When a particular day is chosen, a specific time can be added as well.)
  6. Click on the agent whose analytics you want to view. 
  7. Add the date range and click on display.
  8. Click on any of the dates or numbers that highlight blue when you hover over them to get an analysis of that specific detail.