Update Date: June 2023
Created By: Marizane Brummer
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
Option 1: In Callbacks
1. Click on the Extension Manager menu item.
2. Click on the Callbacks sub-menu item.
3. Click on the + Add Callback button.
4. Fill in the required information.
Note: Callbacks initiate with a hangup event. For example, if a callback is scheduled for 130, the callback will only initiate once the agent ends another call after 130.
5. Click Apply to save the callback.
Option 2: In Realtime Monitor
1. Click on the Realtime Monitor menu item.
2. Click on the Realtime Current Calls sub-menu item.
Note: All current live actions will show in the chosen sub-menu item, as not all managers have access to all features and extensions.
3. Click on one of the calls to open additional options.
4. Select a user the extension user needs to call and push the Call Me Back button.
Option 3: Realtime Current Calls
1. Click on the Realtime Monitor menu item.
2. Click on the Realtime Extensions sub-menu item.
Note: All current live actions will show in the chosen sub-menu item, as not all managers have access to all features and extensions.
3. Select one of the In Use extensions to view a pop-up with details.
4. Select a user the extension user needs to call and push the Call Me Back button.
