Step 3: Click on the Extension Manager menu item.
Step 4: Click on the Callbacks sub-menu item.
Step 5: Click on the “Add Callback” button.
Step 6: Fill in the required information.
Step 7: Click “Apply” to save the callback.
Note: Callbacks initiate with a hangup event. For example, if a callback is scheduled for 14:30, the callback will only initiate once the agent ends another call after 14:30.