1. Go to the TMS URL: https://tms.euphoria.co.za/ 
  2. Choose the correct account
  3. Click on the Extension Manager menu item.
  4. Click on the Callbacks sub-menu item.
  5. Click on the “Add Callback” button. 
  6. Fill in the required information. 
  7. Click “Apply” to save the callback.  

Note: Callbacks initiate with a hangup event. For example, if a callback is scheduled for 14:30, the callback will only initiate once the agent ends another call after 14:30.