Step 1: Go to the TMS URL: https://tms.euphoria.co.za/ 

Step 2: Choose the correct account

Step 3: Click on the Extension Manager menu item.

Step 4: Click on the Extension sub-menu item.

Step 5: Select the correct extension.

Step 6: Click on the Agent tab at the top.

Step 7: Click on the “Enable Agent configurations” button. This will open the agent configurations. 

Step 8: Fill in, enable and tick all the features that are needed for the agent. 

Step 9: Click “Apply” to save the configuration.