1. Go to the TMS URL: https://tms.euphoria.co.za/ 
2. Choose the correct account
3. Click on the Extension Manager menu item.
4. Click on the Extension sub-menu item.
5. Select the correct extension.
6. Click on the Agent tab at the top.
7. Click on the “Enable Agent configurations” button. This will open the agent configurations. 
8. Fill in, enable and tick all the features that are needed for the agent. 
9. Click “Apply” to save the configuration.