1. Go to the TMS URL: https://tms.euphoria.co.za/ 
  2. Choose the correct account
  3. Click on the PBX Manager menu item.
  4. Click on the Pause Codes sub-menu item.
  5. Click on the “Add Pause Code” tab.
  6. Create a pause reason, code, threshold, and enable productivity if needed. 
  7. Click “ Apply” to save the pause code.