Step 1: Go to the TMS URL: 

Step 2: Choose the correct account

Step 3: Click on the PBX Manager menu item.

Step 4: Click on the Pause Codes sub-menu item.

Step 5: Click on the “Add Pause Code” tab.

Step 6: Create a pause reason, code, threshold, and enable productivity if needed. 

Step 7: Click “ Apply” to save the pause code.