1. Go to the TMS URL: https://tms.euphoria.co.za/ 
2. Choose the correct account
3. Click on the PBX Manager menu item.
4. Click on the Pause Codes sub-menu item.
5. Click on the “Add Pause Code” tab.
6. Create a pause reason, code, threshold, and enable productivity if needed. 
7. Click “ Apply” to save the pause code.