How to Assign Extensions, Queues and Campaigns to each Manager. : Support Portal

Step 2: Choose the correct account

Step 3: Click on the TMS User menu item.

Step 4: Click on the Manager sub-menu item.

Step 5: Click on the Manager you wish to add the Extensions/Queue/Campaign to.

Step 6: Click on the arrow next to the Distribution tab at the top toolbar.

Step 7: Click on the “Extension/Queue/Campaign” tab (All available Extension/Queue/Campaign will appear)

Step 8: Click and drag the extension from the “Available” column to the “Assigned”

column.

Note: When assigning permissions, roles, extensions, queues and campaigns, ALWAYS ensure the

the correct manager is chosen first.

How to Assign Extensions, Queues and Campaigns to each Manager. Print