Step 1: Go to the TMS URL: 

Step 2: Choose the correct account

Step 3: Click on the TMS User menu item.

Step 4: Click on the Manager sub-menu item.

Step 5: Click on the down arrow next to the Distribution tab on the top of the page and open extensions.

Step 6: Double click on the extension and a pop-up window will open.

Note: When assigning extensions, ALWAYS ensure the correct manager is chosen first. 

Step 7: Click on the key icon to open the pop-up window.

Step 8: Select either “Create a TMS account for this extension (Used for a new user) or  ”Assign this extension” to an existing TMS account ( The client already has a login created and needs this extension added to their view). Once the correct option is chosen, fill in the details of the user. 



  • Once the TMS login is created, it can take up to 30minutes for the login to be generated before it is accessible.

  • If  ”Create a TMS login for this extension” is chosen and it doesn’t allow the login to be created - the email address is already connected to a TMS login. Call support for assistance.