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Authorization Failed

I keep on getting "Authorization Failed". I created a new key through the website and use the company login for the <Name> and the new key for <Auth>. What am I doing wrong?

This is the xml code I send: 

<?xml version="1.0" encoding="UTF-8"?>








I tried it with these two urls:

URL := '';

URL := '';  


<?xml version="1.0" encoding="UTF-8"?>



 <Error>Authorization Failed</Error>


Good morning Leon. 

I am glad you found the solution to the issue. Please let us know if there is anything more we can assist with


Bailey Brooke

I found the answer. <Name> is the account name and not the log in.

Good day 

I didn't post the actual key created and this is on behalf of a client that we are implementing some integration to retrieve the calls. 

We have a client login that was created for us. 

I would rather not post their email and keys here, since this is publicly accessible. 

Would someone still be able to assist us this week?

Kind Regards

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