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We initialized this URL. But there is something missing in some of them, {TYPE} {CALL_DURATION} cannot be obtained.

We initialized this URL.

But there is something missing in some of them, {TYPE} {CALL_DURATION} cannot be obtained.

This is our URL: https://app.uat.aloan-sa.com/openapi/v1/temp/demo2?DATETIME={DATETIME}&EXTENSION_NO={EXTENSION_NO}&EXTENSION={EXTENSION}&TYPE={TYPE}&CALLERID_NAME= {CALLERID_NAME}&CALLERID_NUMBER = {CALLERID_NUMBER}&CALLERID = {CALLERID}&CALL_DIR = {CALL_DIR}&CALL_DURATION = {CALL_DURATION}&DATETIME_DATE = {DATETIME_DATE}&DATETIME_TIME = {DATETIME_TIME}



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Best Answer

Hi,


Agent Workspace is a browser based phone which is available once it's enabled on an extension. 


For further information on how it works and costs, please do contact our support team on 0105934500.


Thank you

Regards

13 CommentsSorted by Oldest First

and

The URL Request(AJAX) of RequestType in Events cannot be triggered

Good Day Didadiandi


{CALL_ORIGSIPID}

{CRMTAG}

{CALL_SIPID}

{DATETIME}

{DATETIME_DATE}

{DATETIME_TIME}

{CALL_DIR}

{CALLERID}

{CALLERID_NAME}

{CALLERID_NUMBER}

{EXTENSION}

{EXTENSION_NO}

{REQUEST_TYPE}


These are the only fields that Agent Manager has access to. The Type and Call Duration fields are not available and as such that is why the URL Request event is not firing


Best Regards

Bailey Brooke

1 person likes this

Good Day Bailey Brooke

Thank you for your reply, let me try it.




Best Regards

didadiandi

Good Day Bailey Brooke


I used softphone，not Agent Manager


image



How do I get {CALL_DURATION} and {TYPE}?

Good day didadiandi


Euphoria Softphone does not have the capability to access those fields. Our suggestion is to please call into support on  021 200 0500  and ask about getting Agent extensions with Agent Workspace to use integration center. This will give you the required functionality to receive the CALL_Duration field. 


Best Regards

Bailey Brooke

Good day Bailey Brooke

 

 

In addition to this method, is there any way to get {CALL_DURATION}?



Best Regards

didadiandi

Good day didadiandi 


Currently the only method to get the {CALL_DURATION} parameter after a call, is to use our latest softphone Agent Workspace.


Thank you

Kind regards

Good day Divan le Roux



Is the "latest softphone Agent Workspace" an APP?

 

 

it is "softphone" or "Agent Manager"?



image



image





Thank you

Kind regards

Answer

Hi,


Agent Workspace is a browser based phone which is available once it's enabled on an extension. 


For further information on how it works and costs, please do contact our support team on 0105934500.


Thank you

Regards

Good day Divan le Roux，


When was the last update of "Phone Callback Function"?



Thank you

Regards

Hi,


Please can you elaborate on what you mean by "Phone Callback Function".


Thank you

Good day Divan le Roux，


When was the last update of the "Events" in "Phone settings" function?

image



Thank you

Regards

Good day,


No significant changes were made on the events tab recently.


Please can you elaborate on what you require or please contact our support team for further assistance.


Thank you

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