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We initialized this URL. But there is something missing in some of them, {TYPE} {CALL_DURATION} cannot be obtained.

We initialized this URL.

But there is something missing in some of them, {TYPE} {CALL_DURATION} cannot be obtained.

This is our URL: https://app.uat.aloan-sa.com/openapi/v1/temp/demo2?DATETIME={DATETIME}&EXTENSION_NO={EXTENSION_NO}&EXTENSION={EXTENSION}&TYPE={TYPE}&CALLERID_NAME= {CALLERID_NAME}&CALLERID_NUMBER = {CALLERID_NUMBER}&CALLERID = {CALLERID}&CALL_DIR = {CALL_DIR}&CALL_DURATION = {CALL_DURATION}&DATETIME_DATE = {DATETIME_DATE}&DATETIME_TIME = {DATETIME_TIME}



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and

The URL Request(AJAX) of RequestType in Events cannot be triggered

Good Day Didadiandi


{CALL_ORIGSIPID}

{CRMTAG}

{CALL_SIPID}

{DATETIME}

{DATETIME_DATE}

{DATETIME_TIME}

{CALL_DIR}

{CALLERID}

{CALLERID_NAME}

{CALLERID_NUMBER}

{EXTENSION}

{EXTENSION_NO}

{REQUEST_TYPE}


These are the only fields that Agent Manager has access to. The Type and Call Duration fields are not available and as such that is why the URL Request event is not firing


Best Regards

Bailey Brooke


1 person likes this

Good Day Bailey Brooke

Thank you for your reply, let me try it.




Best Regards

didadiandi

Good Day Bailey Brooke


I used softphone,not Agent Manager


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How do I get {CALL_DURATION} and {TYPE}?

Good day didadiandi


Euphoria Softphone does not have the capability to access those fields. Our suggestion is to please call into support on  021 200 0500  and ask about getting Agent extensions with Agent Workspace to use integration center. This will give you the required functionality to receive the CALL_Duration field. 


Best Regards

Bailey Brooke

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