Is there perhaps an API Action Name that will allow us to retrieve the events of an Agent. Mostly when a phone has been paused / unpaused.
The reason for this request is, we would like to use the API to extract this information and insert this into a SQL database which we will then be able to query and determine the actual "Agent Active" time and use this as a sort of productivity report.
We will then calculate the time the phone was active - the pause time and then determine the actual "Active" time.
Charl van Tonder
Good day,
Is there perhaps an API Action Name that will allow us to retrieve the events of an Agent. Mostly when a phone has been paused / unpaused.
The reason for this request is, we would like to use the API to extract this information and insert this into a SQL database which we will then be able to query and determine the actual "Agent Active" time and use this as a sort of productivity report.
We will then calculate the time the phone was active - the pause time and then determine the actual "Active" time.
Thank You
Kind Regards
Charl van Tonder