Set CRM Tag when initiating calls : Support Portal

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Set CRM Tag when initiating calls

started a topic about 4 years ago

Hi,

Im trying to send my Ref when starting a call.

I asked John Schooling and he said the way to do this to add the CrmTag on the xml when starting the call.

I did that, but when i check the recordings via the API all the crm tags are still blank.

I added: <CrmTag>4</CrmTag>

to <ActionName>Originate</ActionName>

Please can you assist me

Best Answer

Jonathan Boyle said over 3 years ago

Morning,

The reason why it's not pulling through is because you are using the tag <CrmTag>, instead of <crmTag>.

It is case sensitive, please can you try with crmTag and advise should there still be an issue.

Thank you.

1 Comment

said over 3 years ago

Answer

Morning,

The reason why it's not pulling through is because you are using the tag <CrmTag>, instead of <crmTag>.

It is case sensitive, please can you try with crmTag and advise should there still be an issue.

Thank you.