Im trying to send my Ref when starting a call.
I asked John Schooling and he said the way to do this to add the CrmTag on the xml when starting the call.
I did that, but when i check the recordings via the API all the crm tags are still blank.
I added: <CrmTag>4</CrmTag>
Please can you assist me
The reason why it's not pulling through is because you are using the tag <CrmTag>, instead of <crmTag>.
It is case sensitive, please can you try with crmTag and advise should there still be an issue.