Disposition on API Call : Support Portal

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Disposition on API Call

Sylvester Munwanate

started a topic about 4 years ago

Good Morning Guys,

Just a question , we are using two API's to download recordings from your servers

The first is GetCallRecordings , which gives us back a list of all recordings for the given date range.

My question is , where can I get the disposition that the agent has closed on the call via an API ?

1 Comment

Jonathan Boyle

said almost 4 years ago

Morning,

Unfortunately, You can't get dispositions using api calls, But you can get it using our Integration center - webhooks (which can do an ajax call once the disposition is ready) or by exporting the disposition summary report to csv via TMS queue or campaign analytics.

Hope this helps,