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Inbound Service Level - Queue Analytics via API

Hi,


I am trying to integrate with our business reporting platform and need a way to get all the info displayed in the Queue Analytics UI via the API.


I am able to get most of what I need using GetInboundRouteAnalytics, however I need to get the Abandoned and Service Level data as well.


Is there an action in the API that can do this?

1 Comment

Morning,


Please try the following API call:


<?xml version="1.0" encoding="UTF-8"?>

<XML>

<Tenant>

    <Name></Name>

    <Auth></Auth>

</Tenant>

<ActionName>GetQueueAnalytics</ActionName>

<startDate></startDate>

<endDate></endDate>

<accountID></accountID>

<QueueName></QueueName>

</XML>


Hope this helps,


Regards,

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