Morning,
Please try the following:
Here is the XML sample:
<XML>
<Tenant>
<Name></Name>
<Auth></Auth>
</Tenant>
<ActionName>GetQueueLogData</ActionName>
<queueName></queueName>
<pageSize>100</pageSize>
<startAt>0</startAt>
<startDate>2018-08-30 11:00</startDate>
<endDate>2018-08-30 11:10</endDate>
</XML>
The code sample: API.GetQueueLogData("Queue Name", 100, 0, "2018-08-20", "2018-08-24")
Regards,
Hi Frank,
I chatted to Dev, they need to create an API action to retrieve historical data such as completed and abandoned from analytics. Once completed I can let you know.
Frank Janse van Rensburg
I need to get historical data from the queues.
API.GetQueuedCalls("Queue Name") only gets the current day details.
When I do API.GetQueuedCalls("Queue Name", 100, 0, "2018-08-20", "2018-08-24") as suggested by the API ActionName Reference:
"Action Name: GetQueueCalls (Historical)
Required fields:
queueName (the name of the queue e.g., “sales”)
pageSize (the number of rows to return. default: 100)
startAt (the start row of the entry. default: 0)
startDate (Unless specified it will be data from the past 7 days.)
endDate (Unless specified it will be data from the past 7 days.)
Sample Usage:
<ActionName>GetQueuedCalls</ActionName>
<queueName>sales</queueName>
<pageSize>100</pageSize>
<startAt>0</startAt>
<startDate>2016-01-01</startDate>
<endDate>2016-01-02</endDate>"
there is an error saying GetQueuedCalls does not support 5 arguments.
Please advise.