Remote Working Guide

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• Troubleshooting Guide

  Introduction This guide has been created to help with the troubleshooting process and to ensure the most common issues/checks have been addressed. Troubleshooting - Phones/Vibe/Networking Checklist for Phones Is the phone connected to the correct ...

• Euphoria Telecoms Remote Support

  Euphoria offers free remote support to all of our customers from 08:00 to 17:00 Monday to Friday. Our support agents are able to log into your Cloud PBX and troubleshoot for problems If you have a Vibe router your phone's can also be accessed ...

• Troubleshooting: Downloads and Tool issues in TMS

  Euphoria Advanced Softphone How to Authenticate the Euphoria Advanced Softphone or Agent Manager. The Euphoria Agent Manager/Softphone app makes use of the tms.euphoria.co.za and api.euphoria.co.za to authenticate. These destinations should be ...

• Troubleshooting: Phones/Vibe/Networking

  Checklist for Phones Is the phone connected to the correct port (Internet port on Yealink desk phones)? Has a different network cable been tried? Has a different power supply of a working phone been tried? Is the phone on the correct network? (DHCP/ ...