Postpaid Billing Cycle (Debit Order).
Monthly service invoices are generated on the 15th of each month.
Your monthly service invoice includes:
Outgoing call charges from the 15th to the 14th (e.g. 15th October to 14th of November).
Service fees are charged a month in advance (e.g. on the 15th of November, the services on your monthly service invoice will be for December).
Debit orders are processed on the 20th of every month.
The debit order amount comprises of the monthly invoice amount and any outstanding amounts and/or any invoices for additional services ordered during the current billing cycle.
You will receive a notification of the total amount to be debited 1 to 2 days before the debit order batch being submitted to the receiving bank for processing.
Should your debit order fail, an administration fee of R90.00 will be charged to your account. Payment is required via EFT within 48 hours of you receiving notification that your debit order has failed.
Should the debit order fail, we reserve the right to convert your account to prepaid should we deem it necessary.
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