Is it better to call us for help or send an email?

Is it better to call us for help or send an email?

It is always better to e-mail or create a ticket. A ticket creat is tracked, everything that happens in and around the problem is recorded, so that it may be resolved quickly.


To create a ticket please go to the Support page: Submit a Ticket


Random calls coming in, cannot easily be tracked and can get lost in translation. If you do call in with a problem we will assist you, but in most cases we will ask you to send us the request in writing from an authorised email address. This is for security reasons (to ensure it is you our client asking) and to ensure we action exactly what you want and no mistakes are made.


    • Related Articles

    • Troubleshooting Guide

      Introduction This guide has been created to help with the troubleshooting process and to ensure the most common issues/checks have been addressed. Troubleshooting - Phones/Vibe/Networking Checklist for Phones Is the phone connected to the correct ...

    • Troubleshooting: How to install and use Zoiper on WP ( Windows Phone)

      Go to the app store and download Zoiper. After installation, open Zoiper and follow the below instructions. 1. Click on the '' I already have an account'' option. 2. Click on the ''Manual'' option. 3. Click on the ''SIP'' option.= 4. Enter the ...

    • Troubleshooting: Phones/Vibe/Networking

      Checklist for Phones Is the phone connected to the correct port (Internet port on Yealink desk phones)? Has a different network cable been tried? Has a different power supply of a working phone been tried? Is the phone on the correct network? (DHCP/ ...

    • Troubleshooting: QoS Solutions

      # To QoS for PBX's # We accept UDP connections on port 5060 and TCP connections on port 5061. You will need to have some kind of DSCP marking rule to tag voice packets for the destination of the PBX. Pbx destinations are: 41.221.5.104/29 ...

    • Troubleshooting: Issues with an Asterisk Installation with SIP Trunk behind a Sonicwall TZ100 Router.

      The problem usually is the one-way communication router through one trunk or another related issue.To solve the issue there are the general rules: 1. Set the UDP timeout to 90 sec or more. 2. Do not use SIP transformations (Voip section) and modify ...