Creating Webhooks for Salesforce Integration
This document explains what is needed when creating Webhooks for the Euphoria TMS to interact with a Salesforce account.
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Euphoria Softphone Integration with Excalibur
What is the Purpose of this document? This guide provides an overview of the necessary steps and best practices for effectively setting up the integration and using the TMS Softphone within the Excalibur environment. In this document, we discuss: ...
Euphoria Softphone in Freshdesk and Extension Features.
What is the SoftPhone? Euphoria has integrated with FreshDesk, an Online cloud-based customer service software providing helpdesk support. This integration allows users the freedom to make and receive calls from within FreshDesk enabling a single ...
How to Integrate with Zendesk - Step by Step Instructions
To Add the Euphoria cloud phone to Zendesk, the user needs: Super User Access on the TMS. Or API & Integration menu item on a Manager Account. Zendesk Administrative rights. Add API Login 1. Click on the API & Integration menu item. 2. Click on the ...
Euphoria Documentation for Emisha Card Payments
What is the Purpose of this document? This document explains what is needed for Euphoria Agents to work on the Emisha (formerly known as Ziyabuya) Assist platform.
Euphoria Integrations - How to use the Euphoria Softphone in Freshdesk
Log into Freshdesk From the dashboard, click on the Phone Icon to open it. Add the username and password to log in. Choose Auto Register (which will use the external client by default) or Auto Register and WebRTC to use WebRTC for the default engine. ...