Can the contact in the TMS DID Manager integrate with other platforms?

• Related Articles

• TMS Feature - DID Manager

  Direct Inward Dialling (DIDs) numbers are an organisation’s telephone numbers. Within the DID manager tool, an administrator can view and manage DIDs assigned to their organisation. Telephone Numbers Within this sub-menu, an administrator can see all ...

• TMS Feature - Contact Manager

  With the Contact Manager menu item, a PBX administrator can manage contacts for a company-wide telephone directory accessible in the TMS and on desk phones. Companies Within the company tab, a PBX administrator will be able to add new companies, ...

• TMS Feature - Campaign Manager

  The purpose of the Campaign Manager menu item is to enable the administrator to create a campaign. It is possible to create several campaigns, each with different agents assigned if desired. Note: An administrator will only be able to create a ...

• TMS Feature - PBX Manager - Queues

  Call queues coordinate incoming calls. Employees who are members of a queue will receive calls in a specific order, depending on that queue’s settings. Queues are useful when there are many callers and few agents and for statistical purposes, such as ...

• TMS Feature - Extension Manager - Extensions

  Extension Manager focuses on the individual extension set up and the extension settings for queues, extension capabilities, and agent configuration. Extensions The extension page allows the admin to create and see all the active extensions in their ...