How to use the Agent Manager

Why can't I make calls from my Agent Manager?
I have an Internet Connection, but the Softphone Shows “Initialized’ In this case, we need to load a SIP Account onto the Softphone: § Click on the...
Wed, 15 Jun, 2016 at 2:11 PM
Unattended Transfer of a Call
This type of transfer is used when you want to put the call blindly through to another extension, or external number without speaking to them first. ...
Wed, 15 Jun, 2016 at 2:22 PM
Attended Transfer of a Call
This type of transfer is used in the scenario when you want to speak to the agent you are transferring the call to first.  In this case, you want to...
Wed, 15 Jun, 2016 at 2:30 PM