The client needs to do the following:
Regarding the 0860 number pointing you will need to email the following to Telkom - email@example.com:
1. A request to point your 0860 number to one of your numbers (insert clients VOIP number here)
2. A copy of your statement from us (I have attached a copy of this)
It takes 4 - 6 working hours to action the above so you could send the email on the day that you are installing the phones.
Please let me know if you require any further assistance. Please let us know once this has been done and send us the number so we can add it from our side.