1. Unattended Transfer - Answer the call, push transfer on the phone  (this puts the caller on hold), dial the extension you wish to to transfer to and push transfer again. That is it. Remember to push transfer the second time, as if you put the phone done the call will end.


2. Attended Transfer - Answer the call, push transfer on the phone (this puts the caller on hold), dial the extension you wish to to transfer and push the # (send key), the person you are transferring to will answer the phone. You can then ask them if they wish to take the call, once ready you push transfer again. That is it. Again remember to push transfer the second time, as if you put the phone done the call will end. If the person did not answer the phone, you may take the caller back by pushing hold to resume the call and inform them they person is unavailable.