An invoice is generated on the 15th of each month.


This invoice includes:


1. Outbound calling costs from the 15th to the 14th (e.g. 15th October to 14th of November)

2. Your service fees for the following month. Service fees are charged a month in advance (e.g. in November you will be billed for December)


Our Debit Order date is the 20th of every month, which will include your monthly invoice as well as any outstanding amounts on your account. You will be notified what your total Debit Order amount is before it is submitted to the bank. If a debit order fails - a R 90.00 admin fee will be charged. Two consecutive debit order failures within a 12 month period will result in your account being switched to prepaid.