Why it outputs "Outgoing Line" instead of actual phone number?
And for incoming calls what is the correct field to get incoming number?
Thanks
Best Answer
D
Divan le Roux
said
over 3 years ago
Good day,
currently there is no API call that will return the source number on an incoming call.
We do however have an API call that will show incoming calls for a specific queue. With this API call you can then get the source number, should it enter that queue.
The development team is currently looking into the API calls and will respond as soon as we have the fix.
Apologies for the delay,
Regards,
Jon
J
Jonathan Boyle
said
almost 6 years ago
Morning,
Apologies for the delay, please try the "GetCallActivity" API call to get more comprehensive result,
Sample:
<XML>
<Tenant>
<Name>xxx</Name>
<Auth>xxx</Auth>
</Tenant>
<ActionName>GetCallActivity</ActionName>
</XML>
for Inbound you can refer to the "CallFrom" node.
Let us know if this does not assist you in getting the correct results,
1 person likes this
D
David
said
over 5 years ago
Hi, we had a similar
situation where we needed to read the queue name and incoming number from a
current call.
Can I suggest that
this action is added to the API ActionName Reference?
GetCallActivity is
returning all the details that we need, is there any chance of getting this
action added to the EuphoriaApiDll?
The reason for the
request is that all calls to the web api take at least 4.1 seconds, and the
same calls done via the DLL are returned in under half a second, usually 4
seconds quicker than the web api call.
Or please let me
know if it is already a method on the Dll that we have overlooked.
Thanks
David
N
Nic
said
over 3 years ago
HI,
was there any solution to this problem?
I have tested GetCallActivity and GetCurrentCalls but the XML does not return the incoming number..
is there an alternative?, as we need to capture the incoming number for our CRM system.
thanks
Nic
I am
Divan le Roux
said
over 3 years ago
Answer
Good day,
currently there is no API call that will return the source number on an incoming call.
We do however have an API call that will show incoming calls for a specific queue. With this API call you can then get the source number, should it enter that queue.
Mikhail Borovikov
Hello, we are trying to use GetCurrentCalls API and it works fine but it does not actually show incoming or outgoing phone number.
This is the API call we make
This is an API response
and it shows
<DialedNumber>
<![CDATA[(Outgoing Line)]]>
</DialedNumber>
Why it outputs "Outgoing Line" instead of actual phone number?
And for incoming calls what is the correct field to get incoming number?
Thanks
Good day,
currently there is no API call that will return the source number on an incoming call.
We do however have an API call that will show incoming calls for a specific queue. With this API call you can then get the source number, should it enter that queue.
Please find attached document as requested.
Thank you
2 people have this question
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstJonathan Boyle
Morning,
The development team is currently looking into the API calls and will respond as soon as we have the fix.
Apologies for the delay,
Regards,
Jon
Jonathan Boyle
Morning,
Apologies for the delay, please try the "GetCallActivity" API call to get more comprehensive result,
Sample:
<XML>
<Tenant>
<Name>xxx</Name>
<Auth>xxx</Auth>
</Tenant>
<ActionName>GetCallActivity</ActionName>
</XML>
for Inbound you can refer to the "CallFrom" node.
Let us know if this does not assist you in getting the correct results,
1 person likes this
David
Hi, we had a similar situation where we needed to read the queue name and incoming number from a current call.
Can I suggest that this action is added to the API ActionName Reference?
GetCallActivity is returning all the details that we need, is there any chance of getting this action added to the EuphoriaApiDll?
The reason for the request is that all calls to the web api take at least 4.1 seconds, and the same calls done via the DLL are returned in under half a second, usually 4 seconds quicker than the web api call.
Or please let me know if it is already a method on the Dll that we have overlooked.
Thanks
David
Nic
HI,
was there any solution to this problem?
I have tested GetCallActivity and GetCurrentCalls but the XML does not return the incoming number..
is there an alternative?, as we need to capture the incoming number for our CRM system.
thanks
Nic
I am
Divan le Roux
Good day,
currently there is no API call that will return the source number on an incoming call.
We do however have an API call that will show incoming calls for a specific queue. With this API call you can then get the source number, should it enter that queue.
Please find attached document as requested.
Thank you
-
How to Download Call Recordings using Particular Phone no using API
-
GetInboundCallingHistory issue
-
Billing cost per call.
-
Provisioning (VC Related)
-
CRM URL Request
-
Data Content Packs
-
sharing contacts in agent manager to yelink phone handset
-
Search for multiple numbers
-
API Call to get total inbound and outbound calls for today
-
Pause Duration on Agent Manager
See all 116 topics