We have a new CRM / Documentation system that has the ability to automatically open the client-specific CRM page based on a received call from a SIP softphone. Their support say all that is required is that the softphone must support 'Webhook or a screen pop' based on the caller ID .
Is this available through the Euphoria SoftPhone, or the new Webdialler?
Yes, It is available.
You can add an event on an answer, dial, ring or hangup under advanced settings on the new Web Dialler